Privacy Policy

Last Updated: June 8, 2026

At Maylen Heirlooms (“Maylen,” “we,” “our,” or “us”), we believe the little details matter, including protecting the trust and privacy of the families who welcome our pieces into their homes.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, join our mailing list, or communicate with us.

By using our website, you agree to the practices described below.

Information We Collect

When you shop with Maylen, we may collect information needed to provide you with our services, including:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Order details and purchase history
  • Payment information (processed securely through our payment providers)
  • Communication you send to us
  • Website activity such as cookies, device information, and browsing behavior

We collect this information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact customer support
  • Browse our website

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Ship your purchases
  • Provide customer service
  • Communicate order updates
  • Manage returns or exchanges
  • Improve our website and customer experience
  • Send emails about new collections, heirloom releases, and special announcements (only when you have opted in)
  • Prevent fraud and keep our website secure

Email Marketing

If you choose to join the Maylen mailing list, we may send you emails about upcoming collections, restocks, promotions, and brand updates.

You may unsubscribe at any time by clicking the unsubscribe link included in our emails.

Sharing Your Information

We respect your privacy. Maylen does not sell your personal information.

We may share limited information only when necessary with trusted services that help us operate our business, such as:

  • Website hosting providers
  • Payment processors
  • Shipping carriers
  • Email marketing platforms
  • Analytics tools

These partners only receive the information necessary to perform their services.

Cookies

Our website uses cookies and similar technologies to help our site function, remember preferences, understand customer experience, and improve our services.

You may adjust your browser settings to decline cookies; however, some website features may not work properly.

Payments

Payment information is processed securely through our payment providers. Maylen does not store your full credit card information.

Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those outside websites.

Protecting Your Information

We take reasonable measures to protect your information. However, no online service can guarantee complete security.

Children’s Privacy

Although Maylen creates children’s products, our website and services are intended for use by adults. We do not knowingly collect personal information directly from children.

Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including the ability to:

  • Request access to information we have about you
  • Request corrections
  • Request deletion of your information
  • Opt out of certain communications

To make a privacy request, please see the Your Privacy Settings page.

International Customers

If you shop with Maylen from outside the United States, your information may be processed and stored in the United States or through our trusted service providers.

Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last Updated” date.

Contact Us

Questions about this Privacy Policy can be sent to:

Maylen Heirlooms
Email: info@maylen.co