Terms of service
Last Updated: July 2, 2026
Welcome to Maylen Heirlooms (“Maylen,” “we,” “our,” or “us”).
Maylen was created with the belief that childhood deserves to be remembered, through thoughtfully made pieces, meaningful details, and heirlooms designed to be cherished for years to come.
By visiting our website or purchasing from Maylen, you agree to the following Terms of Service. Please read them carefully before using our site.
Online Store Terms
By placing an order with Maylen, you confirm that you are at least the age of majority in your state or country of residence, or that you have permission from a parent or guardian.
You agree not to use our products, website, or services for any unlawful purpose.
Our Products
Maylen offers thoughtfully sourced and created children’s goods including accessories, keepsakes, heirloom pieces, and apparel.
Because many of our items are created in small batches or include natural and vintage inspired materials, slight variations may occur.
These variations may include differences in:
- Fabric texture
- Lace details
- Embroidery placement
- Wood grain
- Color tones
- Natural material characteristics
We believe these details are part of what makes each piece unique.
Product Availability
Our collections may be released in limited quantities.
We reserve the right to:
- Limit product quantities
- Discontinue products at any time
- Adjust pricing when needed
- Correct errors in product descriptions, pricing, or availability
Adding an item to your cart does not reserve inventory. Your item is secured once checkout is complete.
Order Information
Please make sure your shipping information is accurate before placing your order.
Maylen is not responsible for orders shipped to incorrectly entered addresses. If you notice an error, please contact us as soon as possible and we will do our best to help before shipment.
Processing & Shipping
Orders are processed according to the timelines provided on our website.
Some heirloom pieces, personalized items, or small-batch collections may require additional processing time.
Once an order leaves our care, shipping times and delays are the responsibility of the shipping carrier.
Returns & Exchanges
Please refer to our Return Policy for full details.
Items must meet return eligibility requirements. We reserve the right to refuse returns that do not follow our policy guidelines.
Due to the nature of certain items, some products may not qualify for returns, including:
- Personalized pieces
- Custom-made items
- Final sale items
- Items showing signs of wear or use
Discount Codes & Promotions
Discount codes must be applied at checkout.
We are unable to apply discounts retroactively after an order has been placed.
Promotions, pricing, and special offers may change at any time.
Care & Use of Products
Maylen products should always be used with appropriate adult supervision.
Our items are not toys unless specifically stated.
Small accessories, decorative pieces, and keepsakes may contain small parts and should not be given to children unattended.
Customers are responsible for following all product care instructions provided.
Accuracy of Information
We do our best to display product colors, details, descriptions, and availability accurately.
Please note that colors may appear slightly different depending on screen settings and lighting.
We cannot guarantee that all website information will always be free from errors, but we reserve the right to correct mistakes when discovered.
Intellectual Property
All Maylen content, including photographs, designs, branding, logos, text, and creative materials belongs to Maylen Heirlooms unless otherwise stated.
Content may not be copied, reproduced, or used without written permission.
Third-Party Services
Our website may use third-party providers to support payments, shipping, analytics, email communication, and website functionality.
Use of these services may also be subject to their individual terms.
Privacy
Your privacy matters to us.
Please review our Privacy Policy to understand how your information is collected, used, and protected.
Changes to These Terms
Maylen may update these Terms of Service at any time.
Changes will be posted on this page with an updated effective date.
Continued use of our website after changes means you accept the updated terms.