Refund policy
Refund & Exchange Policy
We hope you love your Maylen piece as much as we loved creating it. If something isn’t quite right, we’re here to help.
Returns & Exchanges
We offer returns and exchanges within 10 days of delivery. To be eligible, items must be:
- Unworn and unused
- In original condition
- With original tags attached
- Returned in original packaging
- Accompanied by proof of purchase
A $5 shipping and handling fee will be deducted from refunds when using a prepaid return label provided by Maylen.
Once a return label has been issued, the item must be shipped back within 5 days. Returns shipped outside of this timeframe will no longer qualify for a refund or exchange.
Starting a Return or Exchange
To begin a return or exchange, please contact us at:
If your return is approved, we’ll provide instructions along with a prepaid return label if requested.
Exchanges (Clothing Only)
We gladly accept exchanges on clothing within 10 days of delivery, provided the item is unworn, unwashed, in original condition, and includes all original tags.
Accessories
All accessories are FINAL SALE and cannot be returned or exchanged. This includes hair accessories and name plaques.
Sale items and gift cards are also non-returnable and non-refundable.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can make it right.
Refunds
Once your return has been received and inspected, we’ll notify you regarding approval of your refund.
Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: